FAQ

Our Most Frequently Asked Questions.

What Is Cannabidiol (CBD)?
CBD is one of the main cannabinoids naturally found within the h͏e͏m͏p plant. CBD does not have psychoactive properties, meaning that it cannot get you “high”. 
 
CBD is known to contain many benefits that support the human body, especially in the areas involving sleep, mood, performance, and overall wellness.
 
In the last few years, CBD has become increasingly popular and can be found in many common products such as coffees, lotions, oils, edibles, and more! 
Hemp vs. Marijuana

Hemp and marijuana come from the same plant family, Cannabis sativa. In fact, Hemp is commonly known as the “cousin of Marijuana”. However the biggest difference between the two plants is the level of THC, the cannabinoid which causes psychoactive effects.

While medical Marijuana is legal in most states, many people avoid it due to its “high”.

That’s where Hemp comes in.

Hemp is a version of cannabis without any psychoactive effects or “high”, and contains less than 0.3% THC. Marijuana is primarily used for recreation, while Hemp is primarily used for wellness.

Different Types Of CBD

Full Spectrum
This is the most common type of CBD, which includes all the cannabinoids found in the hemp plant, including a trace amount of THC (less than 0.3%).

Broad Spectrum
Broad Spectrum CBD includes all the other cannabinoids found in the hemp plant, without any THC.

Isolate
Isolate CBD is exactly that: Pure, isolated CBD without any of the other cannabinoids found in the hemp plant.

How Does CBD Work?

All humans and animals have an ENDOCANNABINOID SYSTEM (ECS) which plays an important role in regulating various processes in the body. This system is comprised of cannabinoid receptors, which interact with the cannabinoids found in CBD, helping the body optimize its performance!

How Long Does It Take To Feel The Effects Of CBD?

CBD works differently for everyone! Results can vary depending on an individual’s height, weight, and quantity of CBD taken. Other factors include the method in which CBD is taken and the bioavailability of the product.

Most people assume that CBD works as fast as over-the-counter drugs. While you do see some immediate effects after taking CBD, it is a natural plant extract that becomes more effective as it builds up in your system over time.

How Much CBD Should I Take?

CBD works differently for everyone depending on a number of factors. As a result, it is hard to suggest a predetermined measurement or amount that is right for everyone. We recommend consulting with a doctor or health professional to determine an amount that’s right for you.

Will CBD Get Me High?

No, CBD that is derived from the hemp plant contains less than 0.3% THC and is therefore non-intoxicating.

All of our CBD is derived from the hemp plant and contains less than 0.3% THC and is non-intoxicating.

Will This Show Up On A Drug Test?

Our products range from Full Spectrum, Broad Spectrum, and Isolate CBD. Full Spectrum contains less than 0.3% THC and has a possibility of showing up on drug tests. Our Broad Spectrum and Isolate products contain ZERO THC and should not show up on drug tests. However, this depends on the type of drug test and what you are being tested for, as other cannabinoids can show up on a drug test as well.

If this is of significant concern, we recommend speaking with your employer or doctor before use.

Do I Need A Marijuana Card or Doctor's Prescription to use CBD?

Our products contain hemp-derived CBD, which is federally legal to be purchased anywhere in the USA without a marijuana card or doctor’s prescription. Please check with your local laws to verify that CBD is legal in your state.

Is There An Expiration Date For CBD Products?

When stored properly with care, quality of CBD products can be maintained for up to two years.

How Do I Store My CBD Products Properly?

For optimal storage, place products in a dry, cool area with no direct exposure to constant light or excessive heat. For any questions, please contact us at support@cbdsubscription.com

How Can I View Lab Tests?

We publicly post our lab tests for every product. Lab tests can be view on the product page under the “Lab Tests” tab or you can navigate to our Lab Test Database, located in our Footer Menu.

Can I Track My Order?

Yes, we provide tracking information with every order. Shipments can be tracked using any tracking service. A follow-up email with tracking details will be sent to you once your order has been shipped. We primarily use USPS or UPS to ship our orders.

When Will I Receive My Order?

All orders are processed, prepared and shipped out from our warehouses within 1 business day. Estimated shipping time is 1-3 business days for orders in the USA. During holiday seasons, we may experience slightly longer shipping times.

Can You Ship To All 50 States?

Yes, thanks to the 2018 Farm Bill, hemp-derived CBD is legal to ship to all 50 states. However, due to constantly-changing laws and regulations, in the event that CBD is not allowed to be shipped to your state, our checkout process will automatically not allow you to complete. Please check with your local laws to verify that CBD is legal in your state.

What If I Need To Modify My Order?

We usually ship out our orders within 1 day of receiving them. If you’ve made a mistake with your purchase, please contact support as soon as you can with your order number and we will assist you. If your order has already been shipped, we will give you the option to return your product and modify your order.

What If I Need To Change My Shipping Address?

We usually ship out our orders within 1 day of receiving them. If you’ve made a mistake with your shipping address, please contact support as soon as you can with your order number and we will assist you.

Where Can I Manage My Subscription?

All subscriptions can be managed/customized by logging into your account. Once logged in, you can access the “Subscriptions” tab located under “My Account”. If you purchased a subscription, an account has been created for you automatically if you have not made one already.

How Can I Access My Account?

When you purchase a subscription, you are first required to create an account on our website. Please save these credentials and use them to login your account. If you cannot access your login credentials, please contact support.

Can I Add To An Existing Subscription?

Yes, when you shop our products and choose “Subscribe and Save”, there will be an option to add to an existing subscription. Alternatively, you can add or remove products from your subscription via the “Subscriptions” tab located under “My Account”. You can also purchase an entirely separate subscription.

Can I Swap Bewteen Products?

You can upgrade or downgrade your product’s subscription to a different flavor or CBD strength. However, swapping to a different product entirely requires a separate subscription to that product.

How Long Am I Subscribed For?

Our subscriptions last as long as you want them to, until you cancel. You can cancel at anytime. To do so, simply navigate to your account and visit the subscriptions section, where you can easily cancel at a click of a button.

Do You Offer Annual Billing?

We currently only offer month-by-month subscription billing cycles and do not support pre-payment for subscriptions.

What Is Your Return/Refund Policy?

We offer 30 Day Return/Refund Policy on all of our products. If for any reason your unsatisfied with your purchase, simply visit our Returns/Refunds page and fill out the form to begin the process.

Return/Refunds Policy:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

To exchange your product or be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return/refund, we require a proof of purchase (Order #).

Please note, customers that repeatedly request refunds will be banned from shopping with us

Shipping:

To return your product, you should mail your product to:

CBDSubscription.com
8050 Mukilteo Speedway #1501
Mukilteo, WA 98275
United States

For exchanges, the customer is responsible for paying shipping costs for returning the item. Shipping costs are non-refundable.

For products damaged upon arrival or eligible for refund, we will provide you with a shipping label to use free-of-cost.

Depending on your location, the time it may take for your exchanged product to arrive may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How Do I Return An Item?

To start the return process, please visit our Returns/Refunds page, and fill out the form to receive a RMA number. Your request will be reviewed within 1-3 business days.

I Accidentally Ordered The Wrong Product

If you ordered the wrong product, you will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable.

Visit our Returns/Refunds page to begin the return process.

Can I Exchange For A Different Product?

For exchanges, the customer is responsible for paying shipping costs for returning the item. Shipping costs are non-refundable.

Upon confirmation of return, we’ll ship out the requested exchanged product within 1-3 business days.

Visit our Returns/Refunds page to begin the exchange process.

Still have a question?

Please contact us for more information.

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